Ms. Wilcher joined the team in 2007 and currently serves as the Senior Billing and Customer Service Manager for Centric. She is responsible for all aspects of customer service and manages the customer service and billing teams to ensure customer satisfaction and a smooth, efficient billing experience for all Centric customers.
During her time at Centric, she has worked closely with leadership to implement new processes, procedures, and billing software programs to better serve our customers.
Before joining Centric, Ronda was an Assistant Vice President at JP Morgan Chase, retiring after 15 years of service. She wore many different hats there, from Teller to Assistant Branch Manager, finally retiring as an AVP/Customer Service Coach in 2003. Ronda has over 25 years of experience in customer service management.
Outside of work Ronda is the Vice President of RWE Inc. a family business run by her husband Randy. She enjoys traveling, scuba diving, all water sports and spending time with friends and family.